Frequently Asked Questions

ECW is a full service warehouse 3PL and freight forwarder. ECW can manage all your supply chain needs after manufacturing, from warehousing, labeling and shipment preparation to freight forwarding by Air or Sea.

We are located in Shenzhen China next to one of the largest ports in China. We also are within 100km of both Guangzhou and Hong Kong which serve as major logistic centers in Southern China. We own multiple warehouses situated in major trading cities across China, including Shenzhen, Guangzhou, Yiwu and more.

Yes, we assign a dedicated account manager to every client, with support available via WhatsApp, WeChat, email.

Yes, you can enter an order in our system as pickup and we will hand off your products to your customers shipper.

We will process your orders within 24 hours of receipt.

We work with many partner warehouses around the world to forward your freight to your intended destination.

We accept bank or wire transfers. We don't accept credit cards because international transaction fees are high and we prefer to pass on the fee savings to our customers by providing more competitive shipping rates.

For new customers we require payment before shipment. For customers we have cooperated for 6 months or more we can offer payment terms.

Yes, we have a dashboard where you can monitor your inventory fluctuations on a daily basis.

We refuse to ship dangerous goods that fail to comply with international shipping regulations, as well as items prohibited for transportation by China and the destination country of the goods.

Yes we can receive shipments directly from your manufacturer. If your purchase terms with your factory are EXW then we can help you to pick up your products from your factory if necessary.

You can contact us through email at [email protected], or by entering your information on the contact forms on our website

Choosing the best mode of transportation is a balance between the delivery time requirements and the cost. We work with our customers to provide several shipment methods of different speeds and cost to choose from. This helps our customers to choose the best option for their current situation and business needs.

We help many of our customers to consolidate containers from many of their factories to save on shipping costs. If you use our freight forwarding services then we provide a highly discounted rate for providing this service.

Freight forwarders in China are able to more quickly and efficiently connect with your factory and get your products onto a ship or plane as fast as possible. We can help you act as your eyes on the ground in China. We also typically offer more competitive shipping rates than companies located locally in the US or Europe.

If For Sea Freight shipments we will arrange the shipment within three days, and ship departure will be within one week. For Air Freight we will load your products on a plane departure within three days.

Once goods arrive at our warehouse, our warehouse staff will conduct a basic check: we verify whether outer cartons are damaged and confirm the total number of cartons matches your declaration. We will notify you immediately if any discrepancies or damage are found.

Our team prepares full customs paperwork including commercial invoices, packing lists and declared value documentation.

We compare the volumetric weight and actual weight of your shipment, and the heavier value will be used as the chargeable weight. For sea and air freight, volumetric weight is calculated as: Volumetric Weight = Length(cm) × Width(cm) × Height(cm) ÷ 6000. The final chargeable weight is determined by machine measurements taken after we receive your goods, rather than the packing list provided by your factory.

Yes. You can send us your design requirements, size, and quantity and we can provide you a quote for custom packaging. It's also ok if you prefer to procure the packaging on your own, and then our warehouse team can help with packaging your products in your boxes.

We only charge outbound fees and no inbound fees to make things simple. If you use our freight forwarding services then we also do not charge outbound carton fees.

We don't have any minimum order quantity. We support businesses in all stages of growth.

Our daily cut-off time is 12:00 noon China Standard Time. Couriers usually arrive at our warehouse around 3 p.m. to collect all packed parcels. If you have any urgent orders, you may contact us to arrange priority processing before the courier collects the parcels.

For D2C shipments, normally, we will ship your products within 24 hours. During peak seasons, processing may take 48 hours or longer, but it will not exceed three days.

We work with Shopify, Amazon, WooCommerce, Wish, Aliexpress etc.

Yes you can release orders in three different methods. Manually entering the order, uploading a CSV of orders or connecting to our dashboard through API.

Yes we can help you add stickers or put inserts into your packages for special sales promotions that you may run from time to time.

Yes. You can send us your design requirements, size, and quantity and we can provide you a quote for custom packaging. It's also ok if you prefer to procure the packaging on your own, and then our warehouse team can help with packaging your products in your boxes.

No, all of these services are complimentary.

Yes.

We deliver FBA inventory to all major Amazon global marketplaces with dedicated air and sea freight lines.

We understand that sometimes boxes are in bad shape coming from manufacturers. Our warehouses will try to re-use as many boxes as possible, but for items that need new packaging we can switch out the box. There is an additional box fee depending on the size of the box needed to ship the unit.

Dangerous goods, liquids without sealed packaging, batteries without UN certification, counterfeit products, and goods restricted by Amazon or customs are not accepted.

We provide professional relabeling service for unmarked or mislabeled inventory before sending to Amazon warehouses.

Our team prepares full customs paperwork including commercial invoices, packing lists and declared value documentation.

Your account manager tracks shipments daily and updates you within 24 hour for any delivery or clearance delays.